Role: Retail Supervisor
Hours: Permanent, 37.5 hours (weekends required)
Availability: For immediate start
Location: Leigh Sports Village, WN7 4JY (travel required)
Salary: £28,000 p.a.
We are seeking a driven and enthusiastic Retail Supervisor to oversee the daily operations of our club stores and supervise our casual staff to ensure retail delivers an outstanding service.
You will be responsible for the smooth running of operations to maximise sales and minimise costs. You should be a competent leader and team player, with an eye for detail.
You will be expected to serve customers and manage orders and stock to ensure our retail stores at the stadium and market run smoothly.
Key tasks include assessing items being sold in the store and working with the Head of Retail to ensure marketing promotions and sales are managed effectively. You will supervise the store’s staff, record daily sales and manage daily reconciliations.
With an emphasis on customer service and shop floor interaction, you will ensure standards reflect those of a nationally recognised sports club.
Experience in retail and managing retail systems and processes is essential.
Knowledge of Leigh Leopards, rugby league and sports retail is a strong advantage, but not essential.
PRIMARY RESPONSIBILITIES
• Manage daily operations, monitor stock levels, deliver outstanding customer service and ensure casual staff are supported.
• Manage systems and processes to ensure sales, stock management, inventory, customer service and cashier functions are all delivered to a high standard.
• Ensure all casual staff represent the club in a positive manner and maintain a positive attitude.
• Schedule casual staff to fit their weekly contractual hours.
• Liaise with the Head of Retail to ensure all stock information is up to date and report any issues with stock, the shop floor or its systems and processes.
• Maintain the store at optimum sales productivity by ensuring all items are in stock and shelved properly throughout the stores and in the stockrooms.
• Communicate with staff, customers and other departments of the club in person, over the phone and by email.
• Maintain inventory and play a part in ordering new stock with the Head of Retail to ensure seasonal campaigns are delivered.
• Ensure all stocktakes are completed accurately with the support of colleagues.
• Deal with basic customer complaints promptly and efficiently to maintain the club’s reputation.
• Have sufficient product knowledge and customer service skills to help customers with more advanced questions about club products.
EXPERIENCE AND QUALIFICATIONS
• Proven experience as a retail supervisor or working in a similar retail environment.
• Suitable qualifications are an advantage, but not essential.
• Proficiency in Microsoft Office and basic IT skills are important, as is knowledge of retail management software.
• Competence in using till systems, stock control systems and e-commerce CMS is a strong advantage.
• Excellent organisational skills.
• Outstanding communication and interpersonal skills.
• Equally capable of leading a team and being a key member of that team, with the ability to inspire others.
• Multitasking and time-management skills, with the ability to prioritise tasks.
• Experience in sales reporting and an understanding of basic daily reconciliations.
• Excellent leadership skills.
• Ability to be resourceful and proactive when issues arise.
PERSONAL ATTRIBUTES
• A dynamic and engaging person with a passion for retail and great customer service.
• A dynamic thinker with attention to detail.
• Excellent interpersonal skills, strong cultural sensitivity and first-class customer engagement skills.
• Committed to always demonstrating the highest professional standards of operation and delivery.
• An excellent communicator with the ability to communicate effectively with a diverse range of people.
• Able to present a highly professional image when representing the club.
ADDITIONAL INFORMATION
Due to the nature of the business and the role, this is not a standard Monday-to-Friday, 9 am–5 pm job.
The role requires flexibility regarding working hours during busy periods, including the requirement to work at all home fixtures, as well as various events on evenings, weekends and bank holidays.
APPLICATION PROCESS
A current CV and an introductory letter setting out why you feel you would be an appropriate candidate for this role should be emailed to [email protected].
Application deadline: 14th November 2026.
Interviews will be available throughout the application process while the vacancy is open, and the process may close if the right candidate is found.